Hollister CO Complaints and reviews

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Industry: Footwear and Clothing
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  • 149 complaints
  • $3,717 claimed losses
  • $25 average
  • 15951 since Aug 08, 2008

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Hollister CO
Main address: PO Box 1695 90406 Santa Monica CA
, , http://www.hollisterco.com/webapp/wcs/stores/servlet/Feedback?storeId=11205&catalogId=10201&langId=-
Hollister CO reviews, Hollister CO complaints, read Hollister CO reviews, find Hollister CO reviews, Hollister CO scam reports
  • 149 complaints
  • $3,717 claimed losses
  • $25 average
Had an experience with Hollister CO?
Submit review ›
149 reviews found
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  • Apr 11
  • Saarbrucken, Saarland
  • Tax Free Purchase
  • 4

I bought some items from Frankfurt store 30201 in Wednesday the system was down the employee said come later we will do it so I asked him should I bring the items with me he said no now I just went to the store to do the tax free the manager she refuse to give her name she refused to issue the tax free she said you have to bring the items I explained to her what happened and one employee said no... Read more

Was this review helpful? 0 1

  • Apr 08
  • Annville, Pennsylvania
  • Gift Cards
  • 3

I ordered gift cards, got a shipping confirmation with a tracking number that did not track to anywhere. I literally called customer service seven times in the course of a three week period. They refused to get a manager involved and kept giving me the run around telling me the cards would ship again, then I would get e card in my email, then I would get a refund...none of these things... Read more

Was this review helpful? 0 0

  • Apr 01
  • Order Cancellation
  • 8

Hollister Co cancelled online orders without any explanation. I have many family members including myself and friends who have been wasted our time to shop for clothing on Hollister Co web site and then never knew that our orders were cancelled for no reason and no notified email until we waited for some times and went online to check our order status. It is not funny. If Hollister Co does not... Read more

Was this review helpful? 0 0

  • Mar 23
  • Boston, Massachusetts
  • Employee Service
  • 44

A couple of weeks ago, I entered the Hollister store in Saugus, Massachusetts. As I was shopping, I noticed one of the employees following me and my buddy around. I picked up a few clothes that I was going to purchase. As I walked towards the dressing rooms, the employee walks up to me and asks, "how are you going to buy all these?" I responded, "i believe I brought enough money." He then walks... Read more

Was this review helpful? 2 1

  • Mar 09
  • Santa Clara, California
  • Skinny Jeans
  • 19

I ordered a pair of skinny jeans on the Hollister website. First the explained that the jeans will be shipped with FedEx then two days later I called fedex and they explained that USPS is now in charge of the shipping. Hollister customer service explained to me that "in their corporate law, I can't speak to a manager". And the customer service rep also explained that she can't give me her name... Read more

Was this review helpful? 1 0

  • Feb 07
  • St. Augustine, Florida
  • Backpacks Sale
  • 39
Hollister CO - Purchased Backpacks for homeless kids at a local high school

My Daughter found a sale on backpacks on Hollister as she shops there for her Daughter all the time. We pooled some money (about 600 bucks) and made some purchases to be given to Homeless Kids at a local High School which we had just heard about. She placed like seven different orders and they shipped some the cancelled the last three orders and then sent an e-mail to my Daughter that said she... Read more

Was this review helpful? 0 0

  • Dec 27, 2013
  • Towson, Maryland
  • Customer Service
  • 23

I tried to call customer service, but they were of no help - and there is no number for the resolution desk, just email. This is the worst setup I've ever seen. I wanted to send my grand niece a christmas gift, but Hollister failed. The first attempt was an e-card and that was cancelled, the second time a regular gift card and that too was cancelled. I use the same billing address every time... Read more

Was this review helpful? 1 0

  • Dec 27, 2013
  • Customer Service
  • 1
  • 22

Below is my most recent conversation with Holister's customer service rep. No help offered! I had a separate conversation with Customer Service on 12/23 and also emailed. Will never shop at Holister again!!! Chat InformationLet me grab a rep to chat with you. Chat InformationYou are now chatting with 'Aspen' Aspen: Hey, what's up? How can I help you today? Jennifer: Hi, Aspen, I chatted with a... Read more

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  • Dec 23, 2013
  • Rancho Cucamonga, California
  • Poor Customer Service
  • 26

I ordered 2 hoodies on 12/07 for two brothers as a Christmas gift. I was told that I would receive an email once my items shipped, but they NEVER sent me one. About a week and a half later I received a package with ONE hoodie and the two gift boxes I ordered. The gift boxes were supposed to come with two personalized cards, but I did NOT receive my cards. The onle email I received from this BS... Read more

Was this review helpful? 1 0

  • Dec 21, 2013
  • Missing Item
  • 32

I ordered 4 items from Hollister's website, received 3 of the 4. Called the day I received order and was told that they would be shipping the missing item. After 10 days, still hadn't received it so placed second call. Once again told the item would be shipped. After another 7 days, called Hollister again. This time was informed the item was no longer available. Yes, it was to be a Christmas... Read more

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