Hollister CO Complaints and Reviews

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Hollister CO
Main address: PO Box 1695 90406 Santa Monica CA
, , http://www.hollisterco.com/webapp/wcs/stores/servlet/Feedback?storeId=11205&catalogId=10201&langId=-
  • 156+3 mobile complaints
  • $3.8K claimed losses
  • $24 average
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  • Jul 21
  • Footwear and Clothing
  • Thousand Oaks, California
  • Price Stickers Change
  • 1
  • 16

Purchased 9 shirts at Hollister in Thousand Oaks CA on July 13 all items were scanned and had tags. went in on July 20 to return 8 of them, suddenly 2 were not the right numbers on the receipt. Manager says "Nothing she can do" starts asking my wife what she did. offered store credit, or take them home and call customer relations. Manager says she cannot do anything. If the manager cannot... Read more

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  • Jul 13
  • Footwear and Clothing
  • Detroit, Michigan
  • Return Policy
  • 15

A friend (who works at hollister) picked up some shorts for me totaling $48. She used her debit card on 6-19-14. On 7-12-14 (23 days later), my stepson tried to return the shorts since they were not the right length (hes very tall); he needed the money to get shorts elsewhere. Hollister refused to give him money back despite having the receipt. they insisted the credit had to go back on the card,... Read more

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  • Jul 10
  • Footwear and Clothing
  • Glasgow, Scotland
  • Bad Customer Service
  • 17

Went in to grab a few new summer outfits. Came to trying stuff on, I asked a member of staff where the changing room was (I knew where it was but it was to hint I wanted in) so she takes me after talking to her friend for a few minutes. No rooms are open so she tells me to wait, she disappears rooms open but need the staff with the key to open so I asked the only staff on the floor the till... Read more

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I Bought A Couple Of Shirts And Were An XL And They Were To Small!!! And I Also Bought A Pair Of Jeans And They Shrunk A lot!!! So Hollister Co I Think You Need Mens Plus Size Clothing!!! It's Unacceptable!!! Add comment

I was doing a Hollister interview I dressed in Hollister clothes the guys that did the interview didn't even no how to answer questions I also got the job in Orlando I am upset and you guys need to do something about it or I'm sue Add comment

So weired company! Too rude to customers! Just because I bought 100$+ clothes, then I will never receive the order! Add comment

  • Jun 25
  • Footwear and Clothing
  • Long Beach, California
  • Order
  • 15
Hollister CO - Review about Order from Long Beach, California
1 of 3

I have had a problem with my order for three weeks now and still haven't gotten a response, I've called corporate office 5 times yesterday alone, only to be connected to voicemails or lines that direct me to send an email to get help. I really can't believe the rudeness I received from a corporate level I even explained my entire situation to one operator (after he had directed my 1st... Read more

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  • Jun 16
  • Shopping
  • Order Delivery
  • 13

OMG...I placed an order about 3 weeks ago and between FedEx, and USPS (no one seems to take responsible for not delivering my item). Hollister's customer service is by far the worst that i've ever experienced. They don't have managers or supervisors to assist customers and they always seem to submit a request for review that takes days if not weeks to get to you. This is terrible, I don't think... Read more

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  • Jun 09
  • Footwear and Clothing
  • Salt Lake City, Utah
  • Lost Package
  • 28

On May 23rd, I ordered 2 shirts. Within a few days, the package was lost and FEDEX had no updates. I contacted Hollister via their chat in my email. The first person I talked to said she could see the package had been lost in transit and would send another. A few days later, I notice on the email, the replacement shipment has large writing WILL NOT SHIP. So I contact them again on chat, this... Read more

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  • May 14
  • Footwear and Clothing
  • Vancouver, British Columbia
  • Assulted Customer
  • 26

Hence what I’m reading from bad customer service from Hollister’s phone lines, I must say I disagree and they were very helpful to me for the few times I’ve contacted them. They were able to override existing orders and waive shipping fees for me. My complaint is actually related to my experience to perform a speed exchange at the store, the manager at the Vancouver store said that it’s never... Read more

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