Hollister CO Complaints and Reviews

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Hollister CO
Main address: PO Box 1695 90406 Santa Monica CA
, , http://www.hollisterco.com/webapp/wcs/stores/servlet/Feedback?storeId=11205&catalogId=10201&langId=-
  • 162+3 mobile complaints
  • $3.8K claimed losses
  • $23 average
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  • Sep 08
  • Footwear and Clothing
  • London, England
  • Shirt Refund
  • 8

Two experiences from the Belfast, UK store. First was very rude staff, practically snapped the items from the items from my hands, no greeting etc, then when it came to giving me change, the girl that was serving me gave my a foreign note, of 5GBP and simply said, you'll have to change that as no other store would accept the money she gave me. I was out shopping, I didn't want to have to run... Read more

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  • Aug 25
  • Footwear and Clothing
  • Cary, North Carolina
  • Clothing Quality
  • 25

I purchased a sweater for my daughter on Thursday 8/21 she wore it for the first time Saturday 8/23 to a movie. When she got home we noticed a hole along the stitching of the shoulder. I returned to the store that I purchased it at on Monday 8/25 to exchange it. They advised me that since it did not have it's tags on it I needed to e-mail service@hollisterco.com to report poor quality. The... Read more

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  • Aug 22
  • Footwear and Clothing
  • Huntley, Illinois
  • Store Personnel
  • 10

The models where very rude and very unhelpful! The store was a complete disaster and the signage wasn't even right. The employees just say behind he cashwrap and talked. Also one of the girls was wearing such a small shirt that it barely covered her *** and her whole stomach was showing! She might as well had been wearing a swim suit top. Read more

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  • Aug 17
  • Footwear and Clothing
  • Rude Service
  • 37

The employees at Hollister in Hampton , Virginia were completely rude and unhelpful . They didn't help us find at all what we were looking for because they were mainly just talking to other employees . They customer service is the worst . I made a simple exchange of clothes for a different size but instead of just exchanging they were going to have to hold my clothes because I supposedly owned... Read more

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  • Aug 07
  • Footwear and Clothing
  • Slow Delivery Service
  • 24

I ordered online and said I should be receiving my package within 7 business days and I received it on the 8th business day. it was one of the slowest delivery I have ever received and I live in California. I had contact Holister Co. inside the estimated lady of delivery could be at least 12 bussiness days and that's pretty ridiculous so once I have receive my package I'm just going to ship it... Read more

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  • Aug 03
  • Advertisements and Cons
  • Clearwater, Florida
  • Bad Customer Assistance
  • 51

took my daughter school shopping today at westfeild mall Hollister store in countryside. they were giving out codes to text to get discounts.. they gave one to me and one to my daughter hers kept saying already used????? she asked several times for help but no help. i put my code in and never got text back, again asked for help and the girl said how about for every 2 pairs of jeans i give you $5... Read more

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  • Jul 21
  • Footwear and Clothing
  • Thousand Oaks, California
  • Price Stickers Change
  • 1
  • 1
  • 55

Purchased 9 shirts at Hollister in Thousand Oaks CA on July 13 all items were scanned and had tags. went in on July 20 to return 8 of them, suddenly 2 were not the right numbers on the receipt. Manager says "Nothing she can do" starts asking my wife what she did. offered store credit, or take them home and call customer relations. Manager says she cannot do anything. If the manager cannot... Read more

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  • Jul 13
  • Footwear and Clothing
  • Detroit, Michigan
  • Return Policy
  • 53

A friend (who works at hollister) picked up some shorts for me totaling $48. She used her debit card on 6-19-14. On 7-12-14 (23 days later), my stepson tried to return the shorts since they were not the right length (hes very tall); he needed the money to get shorts elsewhere. Hollister refused to give him money back despite having the receipt. they insisted the credit had to go back on the card,... Read more

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  • Jul 10
  • Footwear and Clothing
  • Glasgow, Scotland
  • Bad Customer Service
  • 51

Went in to grab a few new summer outfits. Came to trying stuff on, I asked a member of staff where the changing room was (I knew where it was but it was to hint I wanted in) so she takes me after talking to her friend for a few minutes. No rooms are open so she tells me to wait, she disappears rooms open but need the staff with the key to open so I asked the only staff on the floor the till... Read more

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I Bought A Couple Of Shirts And Were An XL And They Were To Small!!! And I Also Bought A Pair Of Jeans And They Shrunk A lot!!! So Hollister Co I Think You Need Mens Plus Size Clothing!!! It's Unacceptable!!! Add comment

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