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2.1 Based on 42 reviews
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    • Customer service 7
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The whole process was terrible, from start to finish.

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Stood in Hillister Dubai, what a bad bunch of staff, no one anywhere but they are all chatting around the side what a waste of space and bad customer service

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I ordered two polo shirts online from Hollister but inadvertently ticked the wrong size box. I got a confirmation email from Hollister within minutes and realised that the size was incorrect. I immediately emailed them to say please change the size. No reply. I then contacted their customer service person on the live chat box within half an hour of the original order -Sorry we can't do anything to change the order, you can send the shirts back... Read more

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I placed an online order for shipping to my home and got an email stating my order will be shipped 1hr and 45 mins away to the mall of Mellinum..Really!! I entered my address not only one but twice!!! I immediately contacted Hollister's Customer Service department so they could fix this error. I spoke with three different customer service representatives and was told there nothing they could do I had to drive to this store to pick up the items... Read more

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Just a word of caution! Do not purchase from Hollister online! I am having a headache just trying to get someone to look into a damaged package issue! Long and short of the matter is I never received my package and Hollister doesn't care enough to resolve the issue

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Ordered a pair of shorts, im a size 5 in most,so thats what i got. I recieved them and they looked like a size 7-8 maybe bigger, me thinking i just got a pair that was labled with wrong size,returned to get next size down, thinking witghout a doubt they would fit, well same problem with size 3, they r huge for size three, so me really liking the shorts, called customer service thinking they weould wave my shipping fees since i already paid for... Read more

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Today I went into Hollister in Albany, NY at Crossgates Mall. My 13 year old daughter was escorted into a dressing room to try something on while myself and her friend, also 13, waited outside the dressing room. As we were waiting a man roughly 30yrs old came out of the dressing room next to the room my daughter was in! There was nothing separating them while they were undressing but a curtain. Not a door!!! A curtain! I didn't know you had coed... Read more

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I purchased two items online with my account. All my information is stored so I don't have to enter my address. Well, for some reason Hollister changed the address and then shipped my items. I called them and all I got was sorry but when we receive the items back we will refund you your money. Well, a week went by and nothing so I called again. This time they said sorry about that but I will reship the items next day to you. Well, She resent... Read more

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I order two items,that were on sale,really low price. It was suppose to have been delivered march 10. Never got it. It is now the 23 and i have not received nothing .called hollister several times, i was hung up on so many times,very rude reps, i was never able to talk to a manager. On one call a lady was able to reship my stuff, and turns out that they claim that it was delivered,but i never got it. So i call back, once again, was not able to... Read more

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I had a very bad experience today while visiting a hollister store in Huntsville, Al at Parkway place mall with a manager by the name of Shamara! She was very rude, She took her precious time taking care of my return. She laughed and played around with coworkers while I was waiting at the cash register then once she finally got to me she gave me the ugliest stare and look and still continued to play around with coworkers while attending to me.... Read more

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