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  • Customers like
    • Prices 1
  • Customers don't like
    • Customer service 14
    • Staff 7
    • Shipping 6

Today I went into Hollister in Albany, NY at Crossgates Mall. My 13 year old daughter was escorted into a dressing room to try something on while myself and her friend, also 13, waited outside the dressing room. As we were waiting a man roughly 30yrs old came out of the dressing room next to the room my daughter was in! There was nothing separating them while they were undressing but a curtain. Not a door!!! A curtain! I didn't know you had coed dressing rooms. I wasn't told a man was in there and wasn't given the option to choose another... Read more

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I purchased two items online with my account. All my information is stored so I don't have to enter my address. Well, for some reason Hollister changed the address and then shipped my items. I called them and all I got was sorry but when we receive the items back we will refund you your money. Well, a week went by and nothing so I called again. This time they said sorry about that but I will reship the items next day to you. Well, She resent them to the wrong address. How *** can you be! So now its been weeks since I placed my order and I have... Read more

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I order two items,that were on sale,really low price. It was suppose to have been delivered march 10. Never got it. It is now the 23 and i have not received nothing .called hollister several times, i was hung up on so many times,very rude reps, i was never able to talk to a manager. On one call a lady was able to reship my stuff, and turns out that they claim that it was delivered,but i never got it. So i call back, once again, was not able to talk to a manager again,and the lady who answered was not able to do any thing. They give me the run... Read more

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I had a very bad experience today while visiting a hollister store in Huntsville, Al at Parkway place mall with a manager by the name of Shamara! She was very rude, She took her precious time taking care of my return. She laughed and played around with coworkers while I was waiting at the cash register then once she finally got to me she gave me the ugliest stare and look and still continued to play around with coworkers while attending to me. this was the worst customer service ever. I then asked her name and she gave it to me in a rude voice... Read more

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My best advice is not to order ANYTHING from hollister website. I've been waiting for almost 2 months now. Hollister needs to improve in business! Ridiculous! Add comment

I ordered a coat on the 8th of January, it is now the 15th of January. I was told that the latest it would arrive would be the 16th of January, so imagine my surprise when I checked to see where it was and found that one day before the 16th, they decided to make up a new date for when it will be here. Now it's the 20th. 12 days to ship one coat. I should also mention that yesterday it was only 20 miles away from my house and for no reason at all, it was shipped 140 miles away in the opposite direction. It actually had to go past my house to be... Read more

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Usually love hoodies and such from hollister only does anyone know what is up with the sizes? I always wear medium stuff from hollister. My other hoodie from a few years ago is a medium and fits fine. But the one I got this is year is incredibly short. Even when sitting down my back side is more than just peaking out. My shirts stick out the bottom and I like wearing a hoodie without an undershirt a lot but I can't do that at school without flashing everyone my back. I can't go up to a large this one fits fine. The arms length is great. But... Read more

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I can't believe the disrespectful people that they have working there I will never order another item from them again. The person was very mean and hung the phone up after while I was talking to get information regarding my items that I didn't received Add comment

Order #: 20100392851 Order Date: 26/11/2015 After more than 40 days of waiting, you guys decide to cancel my order? i mean a big company such as hollister trying to let this slide under the carpet? let me put it to you how would you feel if you bought a christmas present for some one you care for in advance so you can be 100% sure that it will arrive before christmas... little do you know that the next couple of weeks will mount some serious stress on your shoulders, as of the insecurity you face when speaking to a hollister representive when... Read more

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I agree. My grandson loves anything hollister. But nothing fits. He normally wears a 2x. They have nothing that fits him. Add comment

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