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2.3 Based on 46 reviews
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Purchased items online with two forms of payment. Went to the store in Northlake Mall (Charlotte) to returns items due to fit. Informed cashier that items were purchased with 2 cc and was told it would be refunded the way paid. NOT! Refund was returned to ONE of the cards not split between the 2. Told they couldn't do anything, but gave me a card to call customer service who according to the MGR would be able to help. Unfortunately, customer... Read more

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I am a 3 year hollister customer, just recently made a club cali account. I will NEVER order offline again! When i buy an online item from dillards it is here in 2-3 days. I order from hollister it can take up to almost 2 weeks! Until they fix this *** problem they can forget about me purchasing online ever again.

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I was charged twice for the same sale due to their computer terminal crashed, I pulled up my online banking and showed them the two identical pending charges from their store. The manager said that it was now my problem and handed me a bs card with a customer service email address. I get no response from this email and I looked up the customer service # online and they do not help anyone over the phone either! Hollister has the WORST customer... Read more

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Over the weekend, my family and I went on a trip and I expected my delivery to be delivered the day after we got back, August 1. Yesterday, I looked for my delivery but it never arrived at my house. I went online and tracked my package and it said it turns out had been delivered two days early, July 30th. Our neighbors, who picked up our mail and packages while we were away, said that I never got a package from Hollister. We had gotten other... Read more

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The whole process was terrible, from start to finish.

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Stood in Hillister Dubai, what a bad bunch of staff, no one anywhere but they are all chatting around the side what a waste of space and bad customer service

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I ordered two polo shirts online from Hollister but inadvertently ticked the wrong size box. I got a confirmation email from Hollister within minutes and realised that the size was incorrect. I immediately emailed them to say please change the size. No reply. I then contacted their customer service person on the live chat box within half an hour of the original order -Sorry we can't do anything to change the order, you can send the shirts back... Read more

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I placed an online order for shipping to my home and got an email stating my order will be shipped 1hr and 45 mins away to the mall of Mellinum..Really!! I entered my address not only one but twice!!! I immediately contacted Hollister's Customer Service department so they could fix this error. I spoke with three different customer service representatives and was told there nothing they could do I had to drive to this store to pick up the items... Read more

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Just a word of caution! Do not purchase from Hollister online! I am having a headache just trying to get someone to look into a damaged package issue! Long and short of the matter is I never received my package and Hollister doesn't care enough to resolve the issue

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Ordered a pair of shorts, im a size 5 in most,so thats what i got. I recieved them and they looked like a size 7-8 maybe bigger, me thinking i just got a pair that was labled with wrong size,returned to get next size down, thinking witghout a doubt they would fit, well same problem with size 3, they r huge for size three, so me really liking the shorts, called customer service thinking they weould wave my shipping fees since i already paid for... Read more

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