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2.1 Based on 47 reviews
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  • Customers like
    • Brand 1
    • Jeans 1
    • Prices 1
  • Customers don't like
    • Customer service 7
    • Staff 5
    • Shipping 3

I bought a t-shirt from Hollister which i usually do because of the good quality of the T-shirts. However the last t-shirt i got, it got widened after the first wash. I went to the MOE Hollister to tell them about it so that they can change to something else. Their boss understand what the problem was so he told me to change it to something else. However a rude lady came that was working there and told his boss that they cant change it because... Read more

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Had a weird and horrible experience at the store at the Galleria mall in Dallas. Lady greeted me, while looking down on the counter. No eye contact. When I went to counter, she goes on to say "sorry for the wait, we will be with you soon", still no eye contact!! And walks away. This was around 3 pm. She was a dark haired lady, who obviously was miserable. Probably one of the most miserable faces I've seen in awhile. Anyways, still had to buy... Read more

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Chris Esparza gave me the wrong size for my cansones

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Purchased items online with two forms of payment. Went to the store in Northlake Mall (Charlotte) to returns items due to fit. Informed cashier that items were purchased with 2 cc and was told it would be refunded the way paid. NOT! Refund was returned to ONE of the cards not split between the 2. Told they couldn't do anything, but gave me a card to call customer service who according to the MGR would be able to help. Unfortunately, customer... Read more

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I am a 3 year hollister customer, just recently made a club cali account. I will NEVER order offline again! When i buy an online item from dillards it is here in 2-3 days. I order from hollister it can take up to almost 2 weeks! Until they fix this *** problem they can forget about me purchasing online ever again.

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I was charged twice for the same sale due to their computer terminal crashed, I pulled up my online banking and showed them the two identical pending charges from their store. The manager said that it was now my problem and handed me a bs card with a customer service email address. I get no response from this email and I looked up the customer service # online and they do not help anyone over the phone either! Hollister has the WORST customer... Read more

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Over the weekend, my family and I went on a trip and I expected my delivery to be delivered the day after we got back, August 1. Yesterday, I looked for my delivery but it never arrived at my house. I went online and tracked my package and it said it turns out had been delivered two days early, July 30th. Our neighbors, who picked up our mail and packages while we were away, said that I never got a package from Hollister. We had gotten other... Read more

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The whole process was terrible, from start to finish.

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Stood in Hillister Dubai, what a bad bunch of staff, no one anywhere but they are all chatting around the side what a waste of space and bad customer service

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I ordered two polo shirts online from Hollister but inadvertently ticked the wrong size box. I got a confirmation email from Hollister within minutes and realised that the size was incorrect. I immediately emailed them to say please change the size. No reply. I then contacted their customer service person on the live chat box within half an hour of the original order -Sorry we can't do anything to change the order, you can send the shirts back... Read more

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